Introduction

‍This privacy policy applies to the use of our website and outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of information in accordance with this policy. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant Canadian privacy regulations.

Information Collection

‍We collect personal information to provide and improve our services. The types of information we may collect include:

• Contact Information: If you fill out forms, we collect your name, email, and any message you provide.
• Cookies: We use cookies to track user behavior on the site, enhance your user experience, and conduct analytics. You can manage cookies through your browser settings. For more details on our use of cookies, please refer to our [Cookie Policy].
• Log Information: We collect IP addresses, browser types, and access times when you visit our website. This data helps us improve our website performance and security.

How We Use Your Information

‍Your personal information is used for the following purposes:

• Responding to Inquiries: We use your contact information to respond to questions or requests you make via our forms.
• Service Updates and Newsletters: If you have opted in, we may use your email to send updates, promotional offers, and newsletters. You may opt out at any time.
• Website Analytics: We analyze usage data to optimize and improve the website.

Disclosure of Information

‍We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with service providers (e.g., hosting, analytics) to operate the website, and these third parties are bound by confidentiality obligations.

Security Measures

‍We take your privacy seriously and implement the following measures to protect your data:

• SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmitted through our website.
• Data Security: We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

Please note, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Tools

‍We use third-party service providers such as Jane Software to manage specific functions like patient interactions. Their privacy policies govern the use of their services. For more information, please refer to Jane Software’s Privacy Policy.

Your Rights

‍Under Canadian law, you have the following rights concerning your personal information:

• Access and Correction: You may request access to or correction of your personal data held by us.
• Withdrawal of Consent: You may withdraw your consent for the use of your personal information at any time.
• Complaints: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your rights under PIPEDA have been violated.

To exercise any of these rights, please contact us at the information provided below.

Data Retention

‍We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

Contact Information

‍If you have any questions or concerns regarding this policy or how we handle your personal information, please contact our privacy officer at:

Email: admin@sofiatherapy.ca

‍